With storms and power outages this week, many people in rural parts of the county are depending on landlines to communicate. But if the state Public Utilities Commission approves an application by AT&T to step away from its legal obligations as a carrier of last resort, an estimated 580,000 customers all over California could lose their landlines.
Robert Matson knows very well what it’s like to switch from a landline to a cell phone in rural Mendocino County. He’s the chief of the volunteer fire department in Elk and the owner of the Elk Garage, which offers mechanic and towing services. Last year, he let AT&T talk him into giving up his landline for about six months.
“What happened when we did get our cell phones activated was, our customers started saying, what’s wrong with your phones?” he recalled. “We can’t through to you.” He estimated that, “Fifty percent of time, maybe, they would do what they were supposed to do and ring in to the office. The other 50% of the time, it either went to voicemail or it got dropped.” He added that this forced the receptionist for the business to check the voicemail every ten minutes to see if she needed to call anyone back.
(Incidentally, this interview was conducted on cell phones during a rainstorm, and the call dropped every few minutes.)
If AT&T’s petition is approved, the company might no longer be obliged to provide landlines to lightly populated areas like Elk, where most people technically have access to some kind of telecommunications infrastructure.
Matson knows exactly how reliable that infrastructure is. As fire chief, he notes that many people in Elk rely on landlines to get in touch with emergency services. “Because, depending on where you are in the Elk area, you may have cell coverage, or you may not,” he pointed out. “And it’s not only Elk. Our tow trucks service the entire coast, from the Navarro River to Stewarts Point in Sonoma County. We operate by cell phones on our tow trucks, and we know where all the sweet spots are. And I have to tell you, there are a lot of dead areas.”
Sheriff Matt Kendall agrees. During another cell phone interview that was punctuated by dropped calls until he made it to a landline, he cited safety concerns. “911, of course,” he said. “We will wind up getting phone calls to contact people when family members can’t get ahold of them. We will get welfare checks like you wouldn’t believe…The eastern side of Covelo, Round Valley, even with the new cell towers, has serious cell connectivity issues. Once you get up Mynah Road, once you get up past the Hog Farm in Laytonville, if you go up towards Haehl’s Grove on Highway 1, or get anywhere out of the town of Leggett, there’s no connectivity. This is going to put a real strain on local law enforcement, local EMS and fire, and I don’t know if we have the capacity to carry the water once that connectivity is gone.”
The CPUC is holding a few hearings around the state this month and next, including in Ukiah. Kendall reported that he recently met with a group of sheriffs from around the region, “and this was a big topic of conversation. We are all going to be weighing in, and either be there in person or provide feedback, through the association, through correspondence with the CPUC.”
The CPUC docket (case number A.23-03-003, to read public comments or make one of your own ) currently has over 1300 public comments from people all over the state, pleading with the commission not to allow AT&T to abandon their landlines. Karen Lewis, in Albion, shared a story that was typical, including spotty cell phone service at home and concerns about her ability to contact people for emergency or social purposes as she and her husband grow older. She said the bill for her landline has been “inching up,” even though it was out of service for over a month. “I don’t mind continuing to pay it, because it’s our safety net,” she said. “I even had a neighbor come to use the landline when her car wouldn’t start, because she didn’t have any cell service. So that’s the kind of situation where knowing that there’s a reliable landline, it’s actually not just for our benefit but for neighbors to know who’s got communication.”
There will be two CPUC hearings about AT&T’s proposal in the Board of Supervisors chambers in Ukiah on February 22, one at 2pm and another at 6pm.
there is only 80,000 people in this county
Truly, I lived in a place in rural Lake County that did not have cell coverage and the AT&T landline was for the birds, constantly cutting out during the rainy season, but AT&T was too cheap to upgrade their wires and infrastructure. Kinda scary as my nearest neighbor was a quarter mile away. Got burglarized twice; lucky I wasn’t home or I could’ve been killed
As an elderly lady in Fort Bragg, during these storms and terrible outages, I totally dependent on my landline (although the price is now outrageously high). AT&T should not remove this from the storm prone North Coast!
I have Frontier as my landline carrier. Does ATT own Frontier?